19 Aug

Duplicate registration entries are being submitted

QuestionsCategory: Teams & Clubs Pro SitesDuplicate registration entries are being submitted
sars asked 10 years ago

So, one of the SARS staff was testing our Gravity Forms registration form and something very odd has happened. We submitted a registration form at around 10:30am on August 17. Then a duplicate of the form was submitted at 12:58am on August 19.
 
My initial thought was that the page/tab must have been left open and someone refreshed it.That’s not likely though considering that it was submitted at 12:58am but I guess it’s a possibility. I assume though that Gravity Forms has code in place to prevent refresh duplicates. More importantly though is that this form is set to use ajax for Next/Previous and Submit. If that’s the case, then a page refresh should load the page and not reload/resend the form Post values like a non-ajaxed page/form would do.
 
Have you seen anything like this before? I can’t think of anything including some weird caching thing that would cause this to happen. I’m going to assume that this is some super rare bug and we can live with a duplicate entry from time to time. My main concern though is that none of our applicants will have their credit card payments processed twice.
 
Lastly, I know that we can have the confirmation redirect to a custom thank you page, but I’d prefer to use the regular confirmation page functionality built into GF.
 
Thanks!
 
Steve